Privacy Policy
Last updated: 26 June 2026
This Privacy Policy explains how Lavier International Sdn Bhd, registration number 201801020088 (1282107-W), collects, uses, stores, shares, and protects your personal data when you visit thelavier.com, purchase from us, contact us, or use our services.
By using our website or providing your personal data to us, you agree to the terms of this Privacy Policy.
1. Personal Data We Collect
We may collect personal data from you when you browse our website, create an account, place an order, subscribe to our updates, contact customer service, participate in promotions, or interact with us.
The personal data we may collect includes:
Full name
Phone number
Email address
Billing and delivery address
Order and purchase details
Payment-related information
Account login information
Customer service messages and enquiries
Reviews, testimonials, feedback, or survey responses
IP address, device information, browser type, website usage data, and cookies
Marketing preferences and communication history
We do not intentionally collect more personal data than necessary for our business and service purposes.
2. How We Collect Personal Data
We may collect your personal data directly from you when you submit information through our website, checkout page, contact form, WhatsApp, email, social media, or other communication channels.
We may also collect certain technical data automatically through cookies, analytics tools, tracking pixels, or similar technologies when you browse our website.
3. Purpose of Collecting and Using Personal Data
We may collect and use your personal data for the following purposes:
To process and fulfil your orders
To arrange payment, delivery, return, refund, or exchange
To contact you about your order or enquiry
To create and manage your customer account
To provide customer service and after-sales support
To send order updates, delivery updates, receipts, and confirmations
To improve our website, products, services, and customer experience
To manage promotions, campaigns, rewards, or customer activities
To send marketing updates, offers, and product information, where permitted
To prevent fraud, unauthorised transactions, misuse, or security issues
To comply with legal, regulatory, accounting, tax, or business record requirements
To protect our legal rights and business interests
4. Marketing Communications
We may send you marketing messages, product updates, promotions, or offers if you have agreed to receive them or where permitted by law.
You may opt out of marketing communications at any time by following the unsubscribe instruction in our message or by contacting us through our official customer service channel.
Even if you opt out from marketing messages, we may still send you non-marketing messages related to your order, payment, delivery, account, or customer service matter.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember your preferences, understand website traffic, analyse customer behaviour, and support marketing activities.
You may disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
6. Disclosure of Personal Data
We do not sell your personal data.
We may share your personal data with selected third parties where necessary for business, service, legal, or operational purposes, including:
Payment gateway providers
Courier and delivery service providers
Website hosting, IT, and system service providers
Customer service and communication platforms
Marketing, advertising, and analytics service providers
Professional advisers such as auditors, accountants, lawyers, or consultants
Government authorities, regulators, enforcement bodies, or courts where required by law
We will take reasonable steps to ensure that third parties who process your personal data protect it appropriately.
7. Cross-Border Transfer
Some of our service providers, platforms, or systems may store or process data outside Malaysia. Where this happens, we will take reasonable steps to ensure your personal data remains protected in accordance with applicable data protection requirements.
8. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal data from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no internet transmission, website, or electronic storage method is completely secure. You are responsible for keeping your account login details confidential and notifying us immediately if you suspect unauthorised access.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order fulfilment, customer service, legal compliance, accounting, dispute resolution, fraud prevention, and business record keeping.
When your personal data is no longer required, we will take reasonable steps to securely delete, anonymise, or restrict access to it.
10. Your Rights
Subject to applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete personal data
Withdraw consent for certain personal data processing
Request that we stop processing your personal data for direct marketing
Ask questions about how your personal data is used
To exercise your rights, please contact us through our official customer service channel. We may request verification of your identity before processing your request.
11. Accuracy of Personal Data
You are responsible for ensuring that the personal data you provide to us is accurate, complete, and up to date. Please contact us if your information changes or if you believe any personal data we hold is inaccurate.
12. Children’s Privacy
Our website is not intended for children under the age of 18. If you are under 18, please use our website only with the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal data from children without appropriate consent.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites. Please read their privacy policies before providing any personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
For questions about this Privacy Policy or your personal data, please contact us through our official customer service channel stated on our website.
Lavier International Sdn Bhd
Registration No.: 201801020088 (1282107-W)
Address: 17-4, Jalan USJ Sentral 1, Subang Jaya, Selangor
