If you are completely not satisfied with your purchase (damage during shipment or wrong item/type/shade/etc) you can send it back to us. Returns must be made within 14 days from date of purchase, damage items must be return together with original box. Customer would have to bare for the postage fee shipped back to use during return process. *Item bought during promotion are not accepted for return and exchange. 

We provide monetary refund if you are not satisfied with your product purchased. Monetary refund will be within 7 days after the product receive.

For product return, kindly email your inquiry to enquiry@thelavier.com my with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed. To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition. Please allow a minimum of 14 working days from date we receive your return package to you.